What we do
With the backing and endorsement of Cisco, Softcat's Managed Network Device Service provides management of an organisation's Cisco network. The service allows us to remotely monitor and proactively manage an organisation's network devices from our 24/7 UK operations centre. It identifies issues before they become a problem and implements timely and efficient resolutions to allow organisations to focus on their business objectives.
We become an extension to your organisation’s network, providing a dashboard to give an overview of the network health. We can instantly see the capacity of the network and proactively manage it, alerted when software and hardware failures arise. We’ll get in touch to notify you that we are providing the solution, and if necessary, dispatch an engineer with the part to apply the fix.
Working within your organisations change control procedure we will always keep you informed of any critical patches that could affect the security of the network. We will agree the most efficient and effective way to implement these within the network, reducing the risk of unexpected breaches or outages.
When issues arise, the 24x7 monitored system triggers an alert for us to take action. This means that outages and incidents are promptly dealt with, whilst keeping your organisation informed and ensuring our Service Level Agreement (SLA) is upheld. In addition to the fix, for high-impact incidents we carry out a root-cause analysis and provide a full report to the underlying issue, making sure a plan is put in place to avoid it happening again.
The majority of software-based fixes are carried out remotely. Because we are securely connected to your organisation’s network we can see exactly what’s going on and solve problems remotely. This means faster fixes!
We know Cisco systems inside out, so when your organisation wants to upgrade, we are best placed to assist and advise. Our team will regularly meet with you to make sure the best decisions are being made for the benefit of your organisation and business objectives.
It’s not just software faults we can instantly detect, issues with hardware are flagged up so we can immediately dispatch an engineer and replacement part. This forms part of our industry-leading SLA resolution time.
With over 80 network and security specialists working in support of our 24/7, security cleared operations centre, there’s always an expert at hand to provide support. We completely integrate into your systems, providing a fully managed and transparent service and allowing you to maintain maximum uptime and focus on running an effective and successful business.
Softcat is the UK and Ireland’s number one Cisco provider, holding Gold Partner status. This means that we understand Cisco's products and services and are confident in scoping the best solutions for the requirements of each organisation. Our ISO 20000 status demonstrates our commitment to outstanding service management and our end to end support means that we are there from scoping, throughout delivery, installation and then provide ongoing support.
Industry-leading resolution time
99% customer satisfaction
80 network & security specialists with over 150 accreditations combined
ISO 27001 accredited - Information Security Management
ISO 20000 accredited - International IT Service Management
ISO 9001 accredited - Quality Management
Cisco Gold Partner
Security cleared operations centre
Access to 120 field force engineers
UK&I Cisco Services Partner of the Year
Complete IT management service