What we do
Softcat’s Cisco Managed Firewall Service provides full management of your organisation’s Cisco firewall infrastructure. We monitor and maintain your devices so you can spend your time on more important tasks.
We provide this service from our UK based operations centres, giving 24/7 support for managing your Cisco network security. Our Service Level Agreements (SLAs) offer a response to Priority One issues within an industry-leading resolution time.
We prioritise the stability and security of your Cisco firewalls, monitoring and managing any requested changes to ensure they align with Cisco’s best practice and your change control procedures. We can also manage the subscriptions on each device to ensure you’re getting the best value from your Cisco solution.
We quickly respond to, and efficiently resolve, any problems that arise, including ensuring that any hardware-related issues result in repair or replacement using Cisco approved parts.
Because every organisation is different, we offer a policy that’s specific to your organisation, according to your business objectives and priorities. This will ensure that your uptime is maximised and your critical network is kept secure. If you need any policy changes, we’ll make them! With our standard SLAs you can request as many changes as you require, so you have exactly what you need without worrying about extra expense.
Our Cisco Managed Firewall Service is fully endorsed by Cisco and therefore backed up at a 3rd level by Cisco TAC. Softcat ensures that all equipment is contracted to Cisco allowing us to smoothly implement the latest software, patching and firmware onto your firewall estate.
Softcat delivers an end-to-end Cisco Managed Service across all Cisco architectures. Our Cisco Managed Firewall is only one element of our Cisco Managed Network portfolio and is designed to easily integrate into a wider Managed Network Service.
We have a strong and longstanding relationship with Cisco, fully endorsed as a Cisco Gold Partner to offer a high level of technical support. Our experienced and fully accredited team of multi-architectural skilled engineers work across the Cisco portfolio, offering an efficient and bespoke service that understands your environment and objectives.
We build a solution that supports you and your priorities, and then ensure that we’re always there in case issues arise. Our direct escalation route to Cisco’s TAC means that all problems are resolved quickly, keeping your uptime high, your systems secure and your users happy.
Unlimited policy changes
Online support portal
Cisco Gold Partner
Skilled team of multi-architectural engineers
ISO 20000 accredited - International IT Service Management
ISO 9001 accredited - Quality Management
ISO 27001 accredited - Information Security Management
Bespoke, flexible solutions