Cisco Prime Engineer

Technical | Marlow

Job Description

As the Cisco Prime specialist, your primary responsibility will be to provide 3rd line technical support to both Softcat and its customers. You’ll configure, fault find, trouble shoot and resolve issues on Cisco supported devices.

You’ll join our managed services team with existing Cisco Prime and networking skills; you will be able to implement configuration changes and provide end-to-end incident support to our Managed services customer. You will also provide telephone support to our PSS customers. Additionally, you may be required to help your colleagues with R&S based incidents as and when needed.

Key experience and qualifications

In addition, you’ll be happy to take part in an on-call rota and either be, or able to be, Security Cleared.

Why work for us?

Softcat is proud to be the in the Top 5 Best Workplaces in the UK (Great Places to Work Awards 2017).

We care passionately about two things: outstanding employee satisfaction and world-class customer service. We believe the former drives the latter. At Softcat we know that in order to have happy customers, we first need to have happy employees.

We only hire brilliant, positive, passionate people and then we keep them that way. How? By offering endless opportunity for progression, development, training and ensuring we recognise and reward hard work. You can be assured you’ll be working with a fantastic team, managers who nurture and support (but also let you get on with your job!) and a leadership team that genuinely values your contribution.

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