We're famous for outstanding customer service and we’re passionate about employee satisfaction – both of which inspire our flexible, friendly approach to business. Through a comprehensive portfolio of IT services we help our customers address IT sourcing challenges, software licensing needs, innovate with new IT solutions and embrace the cloud through exciting managed services.
Our bright and hard-working team is brimming with enthusiasm and desire to do a great job. Exceptional feedback in our recent annual survey suggests our customers agree and our recognition as the Great Place to Work 'Best Large Workplace' 2016 is an achievement that demonstrates what a unique place Softcat is to work and a recognition of our ongoing commitment to the welfare of our employees.What we do
About the role
The IT Asset Management (ITAM) Team’s Software License Desk currently supports a number of key Softcat customers by providing remote and on-site Software Asset Management services. This successful service based in Marlow is expanding, and you will be working proactively to manage customers licensing entitlement and compliance positions, utilising an industry leading license management solution.
Supported by the wider team, you will be working with customers to help optimise their software estate, ensuring they obtain maximum value from their investment. You will assist clients in day to day entitlement management, as well as providing anything from scheduled reports and update calls to full on-site Effective License Positions – all to ensure that our customers are totally in control of their software estate.
This is a fantastic opportunity to join an award winning team working at the leading edge of Asset Management services. Full training will be provided depending on experience, and you can expect to progress towards a more senior role within the team. Whilst primarily office-based, some travel will be required for scheduled visits to customer sites.
Required skills, experience and qualifications:
Ideally, you will have at least 2 years’ experience of Microsoft licensing models and schematics. You’ll need to be competent at conducting ELPs (Effective License Position). You will also be expected to have, or work towards the Microsoft SAM MCP qualification.
Full driving licence and own car would be an advantage.
Experience of/exposure to:
Licensing knowledge of Microsoft, Adobe and/or VMware. Additional knowledge of Oracle/IBM database products would be advantageous but not essential.
Experience working with Software license management solutions such as Snow Software would be an advantage
Knowledge of license management, ITIL processes and discovery tools would be an advantage.
To be successful in this role, you will need to have a keen eye for detail and work well within a team. You should possess a logical and thorough approach to work and be comfortable and confident in taking on an advisory role for customers. You should also be self-motivated and commercially aware.
Why work for us?
Softcat is proud to be the in the Top 5 Best Workplaces in the UK (Great Places to Work Awards 2017).
We care passionately about two things: outstanding employee satisfaction and world-class customer service. We believe the former drives the latter. At Softcat we know that in order to have happy customers, we first need to have happy employees.
We only hire brilliant, positive, passionate people and then we keep them that way. How? By offering endless opportunity for progression, development, training and ensuring we recognise and reward hard work. You can be assured you’ll be working with a fantastic team, managers who nurture and support (but also let you get on with your job!) and a leadership team that genuinely values your contribution.