Network Engineer

Technical | Marlow

Job Description

Reports To:

Support Team Leader – Network and Security

Location:

Marlow Office

Salary:

Competitive plus benefits package

 

About the Team

The Service Desk and Support team are a proficient, fast-paced and exciting team who are committed to providing excellent customer service. You will get involved in exciting technologies such as Networking, Security, Microsoft and Storage & Virtualisation. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution.

Your Role

As a Network Support Engineer, you’ll be working within our Network and Security Support Team providing 2nd line technical support for Wireless issues, predominantly linked to Cisco technologies. You will take ownership of each issue to troubleshoot and fix the problem, where appropriate working with the wider team and vendor to ensure the customer receives excellent service by driving each issue through to resolution

What you’ll be doing

What we need from you

Nice to haves

About Softcat

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: www.softcat.com.




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