Service Assurance Analyst

Technical | Marlow

Job Description

Reports To:

Service Assurance Manager


Marlow, Bucks


Competitive plus benefits

About the Team

 The Service Assurance Team is a key part of the Managed Services department. The team are responsible for the overall governance and adherence of processes in use, as well as the monitoring of our customers estates. The Service Assurance Team are involved with managing high priority incidents, changes and problems, whilst also being the main interface for on-boarding new customers.  

 Your Role

This exciting shift based role working with a team to provide cover 24x7 will give you an insight into all of the complex areas of Managed Services. The successful candidate will have the opportunity to gain invaluable hands-on experience in a busy Operations Centre who have a varied customer base. At a foundation level you will be primarily involved with ITIL based Incident and Change management, with exposure to Problem and Transition management areas.

 What you’ll be doing

 What we need from you

 About Softcat

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit:


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