Tier 1 Analyst

Technical | Marlow or Manchester

Job Description

Reports To:

Service Desk and Support Manager

Location:

Marlow or Manchester

Salary:

Competitive plus benefits

Your role

In this role, you will be primarily responsible for ensuring that all necessary support tickets are progressed to the Service Desk and resolver teams. You’ll need to be confident working in a fast-paced environment, as you will be a main contact between the Ops Centre teams, the Managed Services clients and the rest of the company; fielding day-to-day queries and investigating their root cause to either resolve or escalate the query as appropriate.

 What you’ll be doing

 What we need from you

 About Softcat

 Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: www.softcat.com.




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