Infrastructure Engineer

Technical | Marlow

Job Description

Reports To:

 Platform Manager (MS)

Location:

Marlow Office

Salary:

Competitive salary and benefits package

About the team

The Managed Service Platform Team is made up of team members from many different technical areas, covering Microsoft, Citrix and Storage, Servers and Virtualization. The team provide a wide range of services to our customers, this could be either hosted on Softcat’s Cloud platform through to hosted solutions in Microsoft Azure. Services range from a single VM all the way to a fully managed environment covering all areas of the Microsoft stack with DRaaS and BaaS. The team also provide telephone support to customers on a variety of different subjects, acting as the IT team and trusted advisor, providing best practice guidance and support when required.

Your Role

Your responsibilities will cover the 3rd line support of our fully managed and telephone support infrastructure customers as well as our own infrastructure. You will be expected to be the technical lead on any infrastructure related issues.

What you’ll be doing

Additionally, you’ll be required to take part in an on-call roster (one in four weeks)

What we need from you

Desirable

About Softcat

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: www.softcat.com.

 




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