Solutions Coordinator

About the Team

This exciting new role will bolster Softcat’s Solutions Coordination team responsible for our Cisco SCS and LCS businesses. Our Solutions business unit is one of the fastest growing and most successful area's with Softcat so we are continuing to invest in that success to handle the increasing workloads and responsibilities of our coordinators. 

Your Role

This is an administrative role, so we are therefore looking for an individual who can manage and co-ordinate quote requests, renewals, ordering, contracts, co-terminations, metrics and more. The person that we are looking for will be confident with a good aptitude for managing multiple tasks at one time.

The role will encompass working with our Sales Teams, Purchasing Team, CSM Team, Service Delivery Team, Operations Centre, and other third party Partners that complement our Service offering. 

What you’ll be doing

• Quote creation and renewal quotes, using Manufacturer and suppliers’ online portals
• Order creation
• Contract management and renewals
• Ownership of the Peer Review process to validate the accuracy of quotes and orders
• Ownership of the process from the point of quote creation through to live operational support
• Communicate and co-ordinate key deliverables across Sales, Service Delivery, Purchasing and Operations team for end to end delivery of new contracts and renewals
• Support Sales Account Managers and Sales Specialists
• Own and update all Service documentation on Softcat’s internal systems. Communicate changes in a clear and effective manner

What we need from you

• Experience working in a busy environment handling multiple tasks is essential
• A team player and excellent communicator
• Well organised, self-reliant and possess good attention to detail
• Knowledge of Cisco Services – part codes & support codes – advantageous but not necessary

About Softcat

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: www.softcat.com.