What we do
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We offer a wide range of IT services from our field-based consulting, design, and professional services teams and our 24/7/365 dual UK-based support centres. Our portfolio covers a range of service types. Whatever your need, we are on hand to act as an extension to your IT team to help you deliver the IT service your organisation needs.
Our long-term commitment to investment in brilliant people means that we have an extensive team of IT services professionals and partners, which, coupled with our commitment to providing outstanding customer service, and the industry-recognised standards we adhere to means that our IT services are sure to deliver you great value.
Softcat Services | Softcat
If you’re not sure what you’re looking for, simply type in what you want help with. It’s also possible to filter the results by IT area, or vendor, so you can browse through the available options. If you’re still unsure on the service that’ll best fit your organisation’s needs, please get in touch using the button below, or contact your account manager.
Our IT services portfolio covers five major areas aimed to address your service needs. These areas are designed to help you navigate to the most appropriate service type to fit your needs, or, if you would rather, please use the search bar above. Alternatively, we are always glad to hear from you, so please click the button to get in touch.
Our Consulting and Design Services deliver you the expertise you need to ensure that your solution is conducive with best practice and tailored to the needs of your organisation. Our team will work alongside you to ensure that the solution we propose is right for your organisation, from the outset through to completion.
Our Professional Services offer you specific technical capability to supplement your IT team's skillset and the opportunity to free up your time to invest in other areas of your IT projects schedule. Our professional services project-based engagements range from advice and guidance, through to comprehensive solution implementation. Our team of highly certified engineering professionals and services partners cover a broad portfolio of services including public cloud, datacentre, networking, security, platforms, workplace technology, and more.
Our Support Services provide you with 24/7/365 telephone-based technical support and, where applicable, field-based hardware break-fix across a range of IT technology vendors, from our dual UK-based operations centres. Dedicated technical teams are available when you need them most, solving issues within industry-leading resolution times.
By intelligently monitoring and assessing your IT assets to reduce cost, improve performance, and reduce risk, our 24/7/365 UK-based dual operations centres ensure your IT assets are delivering a cost-effective return for your business. Our IT Asset Intelligence Services portfolio covers IT software, hardware, cloud, and security assets. The dedicated team behind the portfolio have many years of experience and hold service accreditations with major industry asset technology vendors, such as Microsoft and Snow.
Our Managed Services offer you the opportunity to move the responsibility for an area of your IT estate to Softcat's technical operations subject matter experts. We take on the responsibility of the complete management of an area of your IT estate, leaving you more time to focus the delivery of your key IT project or business objectives. We work in partnership with you to keep you informed and to draw on your expertise on your organisation to ensure the service is meeting its requirements.
With 99% customer satisfaction across all our services, Softcat’s approach to providing the right solution keeps services easy to access, flexible and not aligned to a single vendor. We will always keep your organisation’s business objectives at the core of our solutions, with some offerings providing the option to create bespoke services with you to align to your requirements. We’re available 24/7/365 from our dual UK-based operations centres, where our dedicated experts utilise their experience to resolve issues – no matter how big or small - and build solutions. We also hold a range of ISO accreditations, which gives us a strong foundation from which to work to provide the best services for you.
ISO 27001 accredited – Information Security Management
24/7/365 dual UK Operations Centres
Industry-leading resolution times
ISO 20000 accredited – International IT Service Management
Flexible SLAs available
Microsoft Gold Cloud Platform Partner
ISO 9001 accredited – Quality Management
25 years of Software Lifecycle Management
Flexible, bespoke solutions
Cisco Gold Partner
Specialist skills & expertise