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It is Softcat’s policy to ensure that customer information is kept private and secure at all times and treated in the strictest of confidence. We do not sell or rent any information gathered about customers (whether gathered on line or via our normal working relationship) without your express permission.
We may collect personal data such as your name, company position, address, telephone number, mobile number, email address, age, IP address, and account usernames.
In most cases Softcat will be acting as the controller of your personal data and we use the principle of legitimate interest as the lawful basis of processing.
This means we have a genuine and legitimate reason to hold your data and in doing, we do not harm any of your rights and freedoms.
Where we use data we carefully consider any potential impact on you and your rights. We also ensure we have controls in place so if you ask us to stop processing your data for any purpose we can respect this request.
Every time you connect to the site, we store a log of your visit that shows the unique identifier of your machine. This tells us what your machine has looked at, whether the page request was successful or not and which browser your machine used to view the pages. This data is used for statistical purposes as well as to help customise the user experience as you browse the site and subsequently interact with Softcat and our partners. This helps us to understand which areas of the site are of particular interest, which pages are not being requested, and how many people are visiting the site in total. It also helps us and our partners to determine which products and services may be of specific interest to you. We may attempt to contact you through these details if necessary, including, without limitation, when you are using the wrong paths to access the site or are breaching restrictions on the use of the site. We may also use this information to block IP addresses where there is a breach of the Terms and Conditions for use of the site.
If you are making a job application or enquiry, you may provide us with a copy of your CV or other relevant information. We may use this information for the purpose of considering your application or inquiry. You are consenting to us sharing this information with third parties for the specific purpose of managing our recruitment activities which may store data outside the UK. Except when you explicitly request otherwise, we may keep this information on file for future reference.
If you obtain products or services from us, we may use your contact details for the purposes of:
(i) providing training, customer support and account management;
(ii) order processing and billing;
(iii) verifying your usage of the products and services in accordance with the terms and conditions of your agreement with us;
(iv) carrying out end user compliance checks for export control purposes;
(v) issuing license expiry, renewal and other related notices; and
(vi) maintaining our company accounts and records.
If you use our services, such as eCAT and SupportCat, we may collect the following types of information:
(i) browser type, browser version, and operating systems being used;
(ii) page load times;
(iii) customer username; and
(iv) IP address of the machine undertaking that session.
We may use such information for purposes which include, but are not limited to:
Some services also collect or generate an ID code for each machine which reports back to us. This ID code is only used to enable us to distinguish between unique machines so that:
(i) we do not duplicate reports from the same source;
(ii) we can determine the number of unique machines that are using the products and services; and
(iii) we can troubleshoot service issues.
Certain services may include features that collect additional personal data for other purposes, as described below. For detailed information, please also refer to the applicable product or service description.
If you participate in any Softcat surveys, we may use the data you supply to carry out market research. This research is conducted to support our business activities and anonymised results may be published externally. Research may also be used to improve our understanding of our users' demographics, interests and behaviour where relevant to engagements with Softcat. If you'd like any further information, please e-mail [email protected].
We (or other selected third parties acting on our behalf) may contact you from time to time in order to provide you with information about products and services that may be of interest to you. All marketing emails that we send to you will follow the email guidelines described below. You have the right to ask us not to process your personal data for marketing purposes, but if you do so, we may need to share your contact information with third parties for the limited purpose of ensuring that you do not receive marketing communications from them on our behalf.
If you attend an event run by Softcat we will gather personal information as part of the registration process. This information may be used to track event attendance, relay any details before, during or after the event, gather feedback, and for future communications with you, in accordance with this policy.
Some events may have a photographer and/or videographer present and the content they create may be shared publicly. If you do not wish to appear in any photos or videos that may be used by Softcat, please let us know by contacting [email protected].
We adhere to the following guidelines in relation to our email communications:
If you no longer want to receive email or other communication from individuals at Softcat then you can make this request directly to the person contacting you, or by contacting [email protected]
We send emails from a number of different domains in both plain text and HTML email formats. Emails are usually sent using sender email address: @softcat.com
If you receive an email which claims to come from us but does not use these domains, or if you are suspicious that an email may not be approved by us, then please send a copy of the email to [email protected] so we can investigate.
Softcat's employees may contact existing customers and other organisations for the purpose of discussing IT solutions.
If you no longer want to receive these calls we can add you to our do not call list, this can be requested over email, phone to the person contacting you, or by sending an email to [email protected].
With whom might we share your personal data?
Softcat provide products and services from many partners with global operations. Personal data for which we are a controller may be used, processed or stored anywhere in the world, including countries outside the EEA. We will ensure that any international transfers of data are in compliance with applicable data protection legislation.
In the event that we receive requests from government departments, agencies or other official bodies, we will only disclose your information if, and to the extent that we believe we are legally required to do so, (for example, but without limitation, upon receipt of a court order, warrant, subpoena or equivalent).
Except as set out above, we will not disclose your personal data save where we need to do so in order to enforce our rights.
We endeavour to hold all personal data securely in accordance with our internal security procedures and applicable law.
Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure. As a result, while we strive to protect your personal data, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.
If you have been given log-in details to provide you with access to certain parts of our Site (for example eCAT), you are responsible for keeping those details confidential.
This is the website of Softcat Plc a company registered in England and Wales under company number 02174990 whose registered office is at Softcat plc, Fieldhouse Lane, Marlow, Buckinghamshire, SL7 1LW, United Kingdom and whose VAT registration number is GB 491 8485 03.
If you want to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact [email protected]. It is possible to obtain a copy of the information that we hold on you.