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Customer Services Executive

Admin & Operations | Marlow

Job Description



Job Title:

Customer Services Executive

Reports To:

Customer Services Team Leader


About the Team

Softcat is one of the UK’s Leading IT Infrastructure providers and a FTSE 250 listed company. We’re passionate about outstanding employee satisfaction and world-class customer service – both which inspire our flexible, friendly approach to business. You will be joining Softcat’s Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.

Your Role

We are looking for a Customer Services Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day to day organisation and smooth running of the returns process.

What you’ll be doing



What we need from you


About Softcat

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit:




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