Helpdesk & Remote Support Services
Monitoring and maintaining your IT systems can quickly become a monstrous job and one which consumes your precious resources distracting from the task of innovating and using IT to add real value to your business.
Softcat helps you liberate your resources through a variety of support services, delivered either onsite or remotely via telephone using proactive monitoring straight from our very own state-of-the-art 24 x 7 NOC located in Marlow UK. All ITIL compliant our services include:
- Remote proactive monitoring and alerting of customers infrastructures
- Microsoft Support Services
- Cisco Support Services
- Check Point Certified Support Partner (CCSP)
- Symantec Support Services
- Proactive Vulnerability Scanning Services (xStorm)
- Onsite Support Service – resource when you need it short to long term managed resources
- Break Fix Maintenance Services - Click here to see our locations and SLA's covered across the UK
- Helpdesk support services
Softcat's Unified Support Desk Structure
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